Returns & refunds

You can cancel an order yourself from My orders until it is marked Packed. After that, please call us at +91 72918 20365 and we will try our best to help.

If we cannot accept an order (for example, an item is out of stock), the shop will cancel it and show you the reason on your order.

You can return a product within 7 days of delivery if it is:

• unused and undamaged (you may open it to check it works),
• returned with its original packing, all its parts, labels and the bill.

Call or WhatsApp us first. We will tell you how to send the item back or bring it to the shop. The delivery cost of sending a return back is paid by you, unless the item was damaged or wrong (see below).

• Products that have been used, installed or damaged after delivery.
• Wires and cables cut to a length you asked for.
• Items without their original packing or bill.

If your item arrives damaged or is not what you ordered, tell us within 48 hours of delivery with a photo, by WhatsApp or phone. We will replace it or refund you, and we pay for the return delivery.

Once we receive and check the returned item, we refund the amount you paid for it. Refunds for online payments go back to the same payment method. For Cash on Delivery and Pay at shop orders, the shop will contact you and refund your money within 24 to 48 hours after we receive the returned item.

If you cancel before paying, you are not charged.

Warranty problems are handled under the brand's warranty and by the shop. See our Warranty page.